Blue Square Casino

RESPONSIBLE GAMING

We want our players to have fun while gambling at Blue Square, so we encourage responsible gaming. We allow our players to define their own limits of responsible gaming, and then we help with prompts and time-outs to protect the boundaries they have established.

Gambling should be an exciting and pleasurable experience. Borrowing money to play, spending above your budget or using money allocated for other purposes is not only unwise but can lead to significant problems at a later stage for yourself and others around you. We want you to enjoy Blue Square, so gamble responsibly and have fun!

Are you in control?

It is Blue Square's hope that players manage their gambling expenditure to ensure both enjoyment and safety. We post this section as a reminder to play safe and to play wise.

GamCare offers the following questions to anyone who may have a gambling problem. These questions are provided to help an individual decide if he or she has a problem with gambling and wants to stop.

Have others ever criticised your gambling?
Have you ever lied to cover up the amount of money or time you have gambled?
Do arguments, frustrations or disappointments make you want to gamble?
Do you gamble alone for long periods?
Do you stay away from work, college or school to gamble?
Do you gamble to escape from a boring or unhappy life?
Are you reluctant to spend 'gambling money' on anything else?
Have you lost interest in your family, friends or pastimes due to gambling?
After losing, do you feel you must try and win back your losses as soon as possible?
When gambling and you run out of money, do you feel lost and in despair, and need to gamble again as soon as possible?
Do you gamble until your last penny is gone?
Have you lied, stolen or borrowed just to get money to gamble or to pay gambling debts?
Do you feel depressed or even suicidal because of your gambling?

Getting Assistance

There are many organisations that can provide support and assistance to individuals who develop a problem with gambling, and we recommend that players contact a self-help organisation for additional advice.

The following websites offer advice and guidance. Each one contains helpline numbers and an e-mail address that you may contact if you would like confidential advice and support

www.gamcare.org.uk

www.gamblersanonymous.org.uk

Managing Your Playing

For players who enjoy gambling frequently, it is not uncommon to overspend their budget some of the time. We advise that specific budget plans be made to ensure your gambling expenditure is affordable.

Sometimes people deny the extent of their own problems and seek help only in crisis. Ask yourself honestly and if you think you might have a problem, set yourself the goal of stopping gambling for two weeks or a month as a test. If you are unable to achieve this, you could have a problem and might benefit from discussing your situation with a counsellor.

Limiting Your Personal Expenditure

Blue Square provides tools to help you control your gambling. You can establish limits on the amount you deposit. Requests to tighten your limits will take effect immediately, whereas requests to loosen those limits must await a seven-day cooling off period before taking effect.

Self-Exclusion

If you believe you have a gambling problem or just wish to take an enforced break from gaming, Blue Square gives you the power to temporarily or permanently exclude yourself from playing games Blue Square. If you choose to exclude yourself permanently, you will be barred from playing games in Blue Square forever. If you opt for a temporary exclusion, you may apply for reinstatement at a later date. Temporary exclusions are for a minimum of six months. Please note that if you use the 1 day self exclusion player protection function a total of five times, you will be permanently excluded from BlueSQ Casino.

If you would like to prevent access to other gaming, wagering or gambling facilities on the Internet please visit www.gamblock.com. Gamblock™ blocks access to Internet gambling sites on the World Wide Web. It can help problem gamblers avoid the dangers of unrestricted gambling.

Managing the length of time you play

It is sometimes easy to lose track of time whilst gambling. In order to provide you with regular reminders, Blue Square displays a message at hourly intervals. During a gaming session, after each hour a message is displayed on screen clearly advising you that you have been playing for one hour, plus the total hours already elapsed in the session. In order to continue gaming you will need to click OK.

Preventing Under Age Gambling You must be at least 18 years old, or of legal age to gamble in the country in which you reside, whichever is older, to play at Blue Square. We undertake checks to ensure that no person under legal age has access to our live gaming facilities. Provision of inaccurate or dishonest information about a player's age will result in forfeiture of any winnings and may result in civil and/or criminal prosecution.

In order to protect minors from accessing the site we recommend that responsible players install Internet filtering software on their computers. This provides the ability to control content displayed, block websites and set up passwords to prevent Blue Square being available to underage players. There are a number of Internet filtering software choices available. The following are links to recognised solution providers as recommended by Internet Filter Review:

http://www.contentwatch.com
ContentProtect Product

www.cybersitter.com
CYBERsitter 9.0 Product

www.regnow.com
Net Nanny 5.1 Product

If you have a complaint regarding Blue Square Casino you can contact our Customer Services team on 0800 5870500 or email us at support@bluesqcasino.com. They will endeavour to resolve any issues you may have.

Blue Square Casino operates on an Alderney licence and so the Alderney Gambling Control Commission is responsible for monitoring our activity. If you think that our licence may have been breached, please consult their complaints procedure located here.

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